Bilingual Front Office Assistant - Patient Care

MedLink Georgia; Hartwell (GA); On-site; USD 22,000 - 25,000; Full time

Job summary

MedLink Georgia in Hartwell, GA is seeking a Front Office Assistant to support healthcare professionals by greeting patients, scheduling, and managing registrations and payments.

The role requires strong customer service, accurate data entry in the electronic health record, and the ability to work independently in a fast-paced environment; full-time on-site opportunity with competitive hourly pay.

Qualifications

• Graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the healthcare field OR high school diploma (or equivalency) with three years general secretarial experience
• Some knowledge of medical terminology
• Skills in the use of a computer, copier/scanner/fax, calculator, and other office machines
• Use of an electronic health record program with the ability to maintain accurate patient medical records
• Effective oral and written communication skills
• Ability to establish positive relationships with patients, coworkers, professional staff, and management
• Ability to work independently using reasonable judgment in completing assigned tasks

Responsibilities

• Serves as the first point of contact, providing exceptional customer service when greeting patients and visitors
• Answers phones, routing calls and/or creating patient cases
• Returns patient voice and/or email messages in a timely manner
• Schedules appointments in the electronic health record
• Maintains provider schedules by rescheduling, following up on no-shows, and reminding patients of upcoming appointments
• Documents demographic information in the patient’s electronic health record at each visit
• Scans patient registrations into the electronic health record
• Verifies patient insurance eligibility when not verifiable electronically
• Educates patients on sliding fee scale and verifies eligibility
• Documents insurance and sliding fee policies in the patient record
• Obtains signed release forms from patients
• Maintains reception area in a clean and presentable condition
• Collects patient payments at time of service
• Participates in daily huddles and end-of-day reconciliation
• Assists with billing/claims for services rendered
• Manages clinical inbox and completes tasks daily
• Demonstrates teamwork with administrative and center staff
• Responds to appointment messages and portal requests promptly
• Educates patients on PCMH and care team support
• Collaborates with care team to ensure patients have a primary care provider
• Ensures patients receive a visit summary and transportation access as needed
• Performs other clerical duties as assigned

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Education

MOA program or technical school

High school diploma with 1 year healthcare secretarial experience

High school diploma with 3 years general secretarial experience

Tools

EHR software

Phone system

Scanner/ copier/ fax

Job description

MedLink Georgia in Hartwell, GA is seeking a Front Office Assistant to support healthcare professionals by greeting patients, scheduling, and managing registrations and payments.

The role requires strong customer service, accurate data entry in the electronic health record, and the ability to work independently in a fast-paced environment; full-time on-site opportunity with competitive hourly pay.