Bilingual Front Office Assistant

MedLink Georgia; Hartwell (GA); On-site; USD 22,000 - 25,000; Full time

Job summary

MedLink Georgia in Hartwell, GA is seeking a Front Office Assistant to support healthcare professionals by greeting patients, scheduling, and managing registrations and payments.

The role requires strong customer service, accurate data entry in the electronic health record, and the ability to work independently in a fast-paced environment; full-time on-site opportunity with competitive hourly pay.

Qualifications

• Graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the healthcare field OR high school diploma (or equivalency) with three years general secretarial experience
• Some knowledge of medical terminology
• Skills in the use of a computer, copier/scanner/fax, calculator, and other office machines
• Use of an electronic health record program with the ability to maintain accurate patient medical records
• Effective oral and written communication skills
• Ability to establish positive relationships with patients, coworkers, professional staff, and management
• Ability to work independently using reasonable judgment in completing assigned tasks

Responsibilities

• Serves as the first point of contact, providing exceptional customer service when greeting patients and visitors
• Answers phones, routing calls and/or creating patient cases
• Returns patient voice and/or email messages in a timely manner
• Schedules appointments in the electronic health record
• Maintains provider schedules by rescheduling, following up on no-shows, and reminding patients of upcoming appointments
• Documents demographic information in the patient’s electronic health record at each visit
• Scans patient registrations into the electronic health record
• Verifies patient insurance eligibility when not verifiable electronically
• Educates patients on sliding fee scale and verifies eligibility
• Documents insurance and sliding fee policies in the patient record
• Obtains signed release forms from patients
• Maintains reception area in a clean and presentable condition
• Collects patient payments at time of service
• Participates in daily huddles and end-of-day reconciliation
• Assists with billing/claims for services rendered
• Manages clinical inbox and completes tasks daily
• Demonstrates teamwork with administrative and center staff
• Responds to appointment messages and portal requests promptly
• Educates patients on PCMH and care team support
• Collaborates with care team to ensure patients have a primary care provider
• Ensures patients receive a visit summary and transportation access as needed
• Performs other clerical duties as assigned

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Education

MOA program or technical school

High school diploma with 1 year healthcare secretarial experience

High school diploma with 3 years general secretarial experience

Tools

EHR software

Phone system

Scanner/ copier/ fax

Job description

About Us

MedLink GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia. We are seeking a compassionate and detail-oriented Front Office Assistant to join our team and support healthcare professionals in providing top-notch medical services to our community.

Location

Hartwell, GA

Job Type

Full-time

Company

MedLink Georgia

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as the first point of contact, providing exceptional customer service, when greeting and serving all patients and visitors
• Answers phones, routing telephone calls and/or creating patient cases as appropriate
• Returns patient voice and/or email messages in a timely manner
• Schedules appointments in the electronic health record
• Assists in maintaining the provider(s) schedules by moving patient appointments, following up on no-shows, and reminding patients of upcoming appointments
• Completely documents all required demographic information in the patient's electronic health record, updating at each visit as appropriate
• Scans patient registration and all other relevant documentation into the patient's electronic health record
• Verifies patient's insurance if eligibility was unable to be verified electronically through the electronic health record
• Educates patients on the sliding fee scale discounts and determines patient eligibility for the sliding fee scale through verification of income
• Documents insurance policies and sliding fee scale policies appropriately in the patient's electronic health record
• Obtains signed release forms from patients
• Responsible for maintaining the patient reception area in a clean, neat and presentable condition
• Obtains patients' payments at the time services are rendered
• Participates and assists in documenting Daily Huddles
• Follows the daily financial audit checklist and participates in the end of the day reconciliation process
• Assists with billing and/or claim creation for services rendered
• Maintains the clinical inbox completing all assigned inbox tasks by the end of the day
• Exemplifies and demonstrates positive teamwork with all Administrative and Center staff
• Participate in the daily huddle
• Ensure timely response to appointment messages and requests via the phone and portal
• Educate patients regarding PCMH and how the care team can help patients
• Participate as a member of a patient's care team - within Team Work
• Ensure patients receive a copy of his/her visit summary
• Ensure patients leave with an appointment and face no barriers regarding transportation
• Ensure patients have an identified primary care provider
• Other administrative and clerical duties as assigned

Education And/Or Experience

• Graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the healthcare field OR high school diploma (or equivalency) with three years general secretarial experience
• Some knowledge of medical terminology
• Skills in the use of a computer, copier/scanner/fax, calculator, and other office machines
• Use of an electronic health record program with the ability to maintain accurate patient medical records
• Effective oral and written communication skills
• Ability to establish positive relationships with patients, coworkers, professional staff, and management
• Ability to work independently using reasonable judgment in completing assigned tasks

Salary: $16.50 - $17.50 per hour