Bilingual Front Desk Specialist – Customer Care & Admin

associacareers; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

associacareers in Austin, TX is seeking an administrative/reception role to handle front-desk tasks, phone coverage, mail processing, and basic payments. The ideal candidate will be bilingual, possess a GED or high school diploma, and present a professional demeanor in all customer interactions.

The role requires coordination of meeting room bookings, inventory management, and vendor tracking, with a focus on dependable, organized support for multiple teams and HOA services.

Qualifications

• GED or HS diploma required.
• Bilingual ability is required.

Responsibilities

• Answer all incoming calls via multi-line phone system.
• Provide excellent customer service by solving issues in person, by phone, and via email.
• Process electronic payments for customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate calls to appropriate Managers and/or Supervisors when necessary.
• Ensure daily mail opening, date stamping, distribution, receipting and logging in the Receivables Log.
• Coordinate delivery of all Courier, FedEx, USPS and other carrier mail.
• Coordinate online conference room booking management.
• Responsible for tracking inventory and ordering of office and kitchen supplies.
• Knowledge of HOA and the services we provide to each community.
• Be extremely articulate and professional.
• Update mailboxes as needed.
• Update Vendor tracking sheet in Teams.

Skills

Bilingual

Education

GED or HS diploma

Job description

associacareers in Austin, TX is seeking an administrative/reception role to handle front-desk tasks, phone coverage, mail processing, and basic payments. The ideal candidate will be bilingual, possess a GED or high school diploma, and present a professional demeanor in all customer interactions.

The role requires coordination of meeting room bookings, inventory management, and vendor tracking, with a focus on dependable, organized support for multiple teams and HOA services.