Front Desk & Guest Experience Coordinator

Service Corporation International; United States; On-site; USD 34,000 - 42,000; Full time

Job summary

Service Corporation International is seeking a courteous front desk receptionist in Austin, TX. You will greet guests, answer calls, assist visitors, and support daily office operations with professionalism and discretion.

Responsibilities include directing guests, handling routine questions, managing mail and records, and coordinating with staff. A high school diploma and MS Office proficiency are required, with weekend shifts possible.

Qualifications

• High School Diploma or equivalent.
• Six months general office, receptionist, or administrative support experience preferred.
• Proficient at operating telephones, fax, copier.
• Working knowledge of MS Office Suite.
• Clear and professional speaking voice and tone.
• Professional interpersonal skills to handle sensitive and confidential situations.
• Ability to work schedule including Saturday and/or Sunday and beyond standard business hours.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry or printing

Skills

MS Office Suite

Telephone etiquette

Interpersonal skills

Discretion and diplomacy

Scheduling flexibility

Education

High School Diploma or equivalent

Tools

Phone system

Fax machine

Copier

Computer/PC

Job description

Service Corporation International is seeking a courteous front desk receptionist in Austin, TX. You will greet guests, answer calls, assist visitors, and support daily office operations with professionalism and discretion.

Responsibilities include directing guests, handling routine questions, managing mail and records, and coordinating with staff. A high school diploma and MS Office proficiency are required, with weekend shifts possible.