Bilingual Front Desk Specialist – Community Services

Worcester Community Action Council Inc; Massachusetts; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life/LTD

403(b) plan

Paid holidays

Vacation

Personal time

Sick time

Bilingual pay

Job summary

Worcester Community Action Council, Inc. is seeking a Receptionist to deliver excellent customer service and represent WCAC in a professional, welcoming manner.

You are the first point of contact for clients, community members, agency partners, and the general public, directing them to the appropriate resources. The role requires strong communication, organizational skills, and the ability to manage multiple priorities.

Qualifications

• High School Diploma or HiSET required.
• 1-3 years of customer service/reception desk experience preferred.
• Strong communication skills including listening, speaking, and writing.
• Excellent organizational skills and ability to manage multiple priorities.
• English and Spanish proficiency a plus.

Responsibilities

• Serve as the first point of contact for clients, community members, agency partners, and the public.
• Represent WCAC in a professional and welcoming manner and direct inquiries appropriately.

Skills

Customer service

Reception desk

Communication

Organization

Bilingual English/Spanish

Education

High School Diploma or HiSET

Tools

Microsoft Office Suite

Job description

Worcester Community Action Council, Inc. is seeking a Receptionist to deliver excellent customer service and represent WCAC in a professional, welcoming manner.

You are the first point of contact for clients, community members, agency partners, and the general public, directing them to the appropriate resources. The role requires strong communication, organizational skills, and the ability to manage multiple priorities.