Hybrid WIC Program Assistant - Front Desk & Benefits

Greater Lawrence Community Action Council Inc.; Lawrence (MA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Greater Lawrence Community Action Council Inc. is seeking a WIC Program Assistant to join a busy front-desk team. Responsibilities include answering telephones, scheduling, screening for eligibility, data entry, issuing benefits, and guiding clients through the WIC process.

Candidate should have a high school diploma or GED, strong computer and communication skills, and a client-centered approach. Bilingual Spanish/English is preferred; CORI/SORI must be completed within 30 days of employment.

Qualifications

• High school diploma or GED required; one year of general office experience preferred in health care or community settings.
• Proficient computer skills with ability to learn agency systems.
• Excellent communication and interpersonal skills with a patient-centered approach.

Responsibilities

• Answer telephones, schedule appointments, data entry, and manage client flow.
• Screen participants for eligibility and provide information about WIC benefits and other programs.
• Process benefit issuance and maintain security of WIC cards and related documentation.
• Attend staff meetings and trainings; participate in quality assurance activities as needed.

Skills

Proficient computer skills

Well-organized

Strong communication skills

Interpersonal skills

Bilingual Spanish/English preferred

CORI/SORI in 30 days

Education

High school diploma or GED

Job description

Greater Lawrence Community Action Council Inc. is seeking a WIC Program Assistant to join a busy front-desk team. Responsibilities include answering telephones, scheduling, screening for eligibility, data entry, issuing benefits, and guiding clients through the WIC process.

Candidate should have a high school diploma or GED, strong computer and communication skills, and a client-centered approach. Bilingual Spanish/English is preferred; CORI/SORI must be completed within 30 days of employment.