Receptionist

Worcester Community Action Council, Inc.; Worcester (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life/LTD insurance

403(b) retirement plan

Paid holidays

Vacation time

Personal time

Sick time

Job summary

Worcester Community Action Council, Inc. is recruiting a Receptionist responsible for delivering exemplary customer service and acting as the welcoming face of the organization.

The role involves greeting clients, guiding them to the appropriate staff, and handling inquiries with professionalism. The position requires strong communication, organizational skills, and the ability to manage multiple priorities in a busy office environment.

Qualifications

• High School Diploma or HiSET required.
• 1–3 years of customer service/reception desk experience preferred.
• Excellent communication and organizational skills; ability to handle multiple priorities.

Responsibilities

• Serve as the first point of contact for clients, community members, and partners.
• Represent WCAC in a professional and welcoming manner.
• Direct visitors and callers to appropriate agency staff and resources.

Skills

Customer service

Multitasking

Communication skills

Bilingual English/Spanish

Education

High School Diploma or HiSET

Tools

Microsoft Office Suite

Agency software & databases

Job description

We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference.

WCAC provides on‑the‑job training and professional development opportunities. As well as an excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan. Generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees.

Job Type

Full-time

Our Vision

Our vision is to break the cycle of poverty one neighbor at a time. Through safety‑net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways. WCAC serves 45 towns in Central and South‑Central Massachusetts with offices located in Worcester, Southbridge, Webster, East Brookfield, and Leicester. We are a team of 125 employees and an annual budget of approximately $30 million.

Position Summary

The Receptionist plays a vital role in delivering excellent customer service and representing Worcester Community Action Council in a professional and welcoming manner. This position serves as the first point of contact for clients, community members, agency partners, and the general public and directing them appropriately.

Requirements

Qualifications: Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WCAC we are dedicated to building a diverse, equitable, and inclusive workplace so if you are excited about this position, but don't meet all of the qualifications, we encourage you to apply anyways.

• High School Diploma or HiSET equivalent required.
• One to three years of customer service/ reception desk experience required. Experience assisting people in person preferred.
• Strong communication skills to include listening, speaking, and writing.
• Excellent organizational skills, attention to details, and ability to manage multiple priorities simultaneously.
• Ability to speak and write in English and Spanish or other languages a plus.
• Proficient in Microsoft Office Suite. Ability to learn and operate agency equipment, software, and databases.
• Embraces and promotes diversity, equity, and inclusion initiatives.
• Self-directed, ability to work independently under general guidance.

Other Requirements

• Ability to successfully complete a CORI/SORI review.
• The work environment consists of exposure to physical conditions typical of a normal office environment, including frequent operation of a computer, phone, printer, scanner, and copier. The job is performed while sitting, occasional standing, walking, or lifting/carrying deliveries up to 50 pounds. Physical ability to perform the essential job functions with reasonable accommodation.

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental ability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.

Salary Description

$18 - $20 per hour