Bilingual Front Desk Specialist – Community Services

Worcester Community Action Council, Inc.; Worcester (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life/LTD insurance

403(b) retirement plan

Paid holidays

Vacation time

Personal time

Sick time

Job summary

Worcester Community Action Council, Inc. is recruiting a Receptionist responsible for delivering exemplary customer service and acting as the welcoming face of the organization.

The role involves greeting clients, guiding them to the appropriate staff, and handling inquiries with professionalism. The position requires strong communication, organizational skills, and the ability to manage multiple priorities in a busy office environment.

Qualifications

• High School Diploma or HiSET required.
• 1–3 years of customer service/reception desk experience preferred.
• Excellent communication and organizational skills; ability to handle multiple priorities.

Responsibilities

• Serve as the first point of contact for clients, community members, and partners.
• Represent WCAC in a professional and welcoming manner.
• Direct visitors and callers to appropriate agency staff and resources.

Skills

Customer service

Multitasking

Communication skills

Bilingual English/Spanish

Education

High School Diploma or HiSET

Tools

Microsoft Office Suite

Agency software & databases

Job description

Worcester Community Action Council, Inc. is recruiting a Receptionist responsible for delivering exemplary customer service and acting as the welcoming face of the organization.

The role involves greeting clients, guiding them to the appropriate staff, and handling inquiries with professionalism. The position requires strong communication, organizational skills, and the ability to manage multiple priorities in a busy office environment.