Energy Programs Customer Service Specialist

Worcester Community Action Council, Inc.; Worcester (MA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, dental, vision, life/LTD

403(b) retirement plan

Paid holidays

Vacation

Personal and sick time

Bilingual pay differential

Job summary

Worcester Community Action Council, Inc. is seeking a Customer Service Representative to serve as the primary contact for WCAC Energy programs. You will respond to inquiries, collect client information, manage front desk duties, and coordinate referrals while supporting a collaborative team in a mission-driven environment.

The role emphasizes courteous, empathetic service and accurate data entry. A High School Diploma or HiSET is required; bilingual abilities are a plus and training is provided.

Qualifications

• High School Diploma or HiSET equivalent required.
• Strong communication skills and experience dealing with customers in person preferred.
• Ability to provide excellent customer service when processing incoming and outgoing calls for the agency and greeting visitors and clients.
• Excellent organizational skills and ability to manage multiple priorities simultaneously.
• Ability to speak Spanish or other languages, a plus.
• Ability to use standard office equipment such as copy or fax machine, mail machine and folding machine (training provided).

Responsibilities

• Respond to general program inquiries and assist customers, visitors, and callers.
• Collect and enter client information accurately.
• Manage phones and front desk reception duties.
• Coordinate referrals and ensure timely follow‑through with team support.

Skills

Strong communication

Customer service

Spanish language

Organizational skills

Multitasking

Education

High School Diploma / HiSET

Job description

Worcester Community Action Council, Inc. is seeking a Customer Service Representative to serve as the primary contact for WCAC Energy programs. You will respond to inquiries, collect client information, manage front desk duties, and coordinate referrals while supporting a collaborative team in a mission-driven environment.

The role emphasizes courteous, empathetic service and accurate data entry. A High School Diploma or HiSET is required; bilingual abilities are a plus and training is provided.