Energy Programs Customer Advocate

Worcester Community Action Council Inc; Massachusetts; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life/LTD

403(b) retirement plan

Paid holidays

Vacation

Sick time

On-the-job training and professional发展

Bilingual pay differential

Job summary

Worcester Community Action Council, Inc. is seeking a Customer Service Representative to support WCAC Energy programs. You will be the primary contact for clients, visitors, and callers, handling inquiries with empathy and accuracy.

Responsibilities include collecting and entering client information, managing phones and reception, coordinating referrals, and ensuring timely follow-through with the team. The role includes on-the-job training and a strong benefits package.

Qualifications

• High School Diploma or HiSET equivalent required.
• Strong communication skills and experience dealing with customers in person preferred.
• Ability to provide excellent customer service when processing incoming and outgoing calls for the agency and greeting visitors and clients.
• Excellent organizational skills and ability to manage multiple priorities simultaneously.
• Ability to speak Spanish or other languages, a plus.
• Ability to use standard office equipment such as copy or fax machine, mail machine and folding machine (training provided).

Responsibilities

• Serve as the primary point of contact for WCAC Energy programs, providing courteous, empathetic, and accurate assistance to clients, visitors, and callers.
• Respond to general program inquiries and collect and enter client information.
• Manage phones and reception duties and coordinate referrals.
• Ensure timely follow-through and collaborative team support.

Skills

Customer service

Communication skills

Bilingual (Spanish)

Multitasking

Office equipment

Education

High School Diploma or HiSET

Job description

Worcester Community Action Council, Inc. is seeking a Customer Service Representative to support WCAC Energy programs. You will be the primary contact for clients, visitors, and callers, handling inquiries with empathy and accuracy.

Responsibilities include collecting and entering client information, managing phones and reception, coordinating referrals, and ensuring timely follow-through with the team. The role includes on-the-job training and a strong benefits package.