Receptionist

Worcester Community Action Council Inc; Massachusetts; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life/LTD

403(b) plan

Paid holidays

Vacation

Personal time

Sick time

Bilingual pay

Job summary

Worcester Community Action Council, Inc. is seeking a Receptionist to deliver excellent customer service and represent WCAC in a professional, welcoming manner.

You are the first point of contact for clients, community members, agency partners, and the general public, directing them to the appropriate resources. The role requires strong communication, organizational skills, and the ability to manage multiple priorities.

Qualifications

• High School Diploma or HiSET required.
• 1-3 years of customer service/reception desk experience preferred.
• Strong communication skills including listening, speaking, and writing.
• Excellent organizational skills and ability to manage multiple priorities.
• English and Spanish proficiency a plus.

Responsibilities

• Serve as the first point of contact for clients, community members, agency partners, and the public.
• Represent WCAC in a professional and welcoming manner and direct inquiries appropriately.

Skills

Customer service

Reception desk

Communication

Organization

Bilingual English/Spanish

Education

High School Diploma or HiSET

Tools

Microsoft Office Suite

Job description

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways. WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Southbridge, Webster, East Brookfield, and Leicester. We are a team of 125 employees and an annual budget of approximately $30 million. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference.

What we offer:

WCAC provides on-the-job training and professional development opportunities. As well as an excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan. Generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees.

Position Summary:

The Receptionist plays a vital role in delivering excellent customer service and representing Worcester Community Action Council in a professional and welcoming manner. This position serves as the first point of contact for clients, community members, agency partners, and the general public and directing them appropriately.

Requirements

Qualifications:

Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WCAC we are dedicated to building a diverse, equitable, and inclusive workplace so if you are excited about this position, but don't meet all of the qualifications, we encourage you to apply anyways.

• High School Diploma or HiSET equivalent required.
• One to three years of customer service/ reception desk experience required. Experience assisting people in person preferred.
• Strong communication skills to include listening, speaking, and writing.
• Excellent organizational skills, attention to details, and ability to manage multiple priorities simultaneously.
• Ability to speak and write in English and Spanish or other languages a plus.
• Proficient in Microsoft Office Suite. Ability to learn and operate agency equipment, software, and databases.
• Embraces and promotes diversity, equity, and inclusion initiatives.
• Self-directed, ability to work independently under general guidance.

Other Requirements:

• Ability to successfully complete a CORI/SORI review.
• The work environment consists of exposure to physical conditions typical of a normal office environment, including frequent operation of a computer, phone, printer, scanner, and copier. The job is performed while sitting, occasional standing, walking, or lifting/carrying deliveries up to 50 pounds. Physical ability to perform the essential job functions with reasonable accommodation.

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental ability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.