Community Concierge & Security Desk

KW Property Management LLC; Boca Raton (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

KW Property Management & Consulting is seeking a front desk/concierge role at one of its communities in Boca Raton. You will greet guests, manage check-ins, coordinate with staff, and maintain professional phone etiquette.

The position requires interpersonal skills, basic computer skills, and the ability to work with residents. Bi-lingual English/Spanish preferred; prior hospitality experience is a plus. This is an on-site, indoor environment with a team-oriented atmosphere.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred, but not required.
• Previous work experience in the hospitality industry highly preferred.

Responsibilities

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Skills

Team Player

Detail Oriented

Loyal

Bi-lingual English/Spanish (preferred)

Interpersonal skills

Strong communication skills

Education

High School diploma or GED

Some college

Tools

MS Office

Job description

KW Property Management & Consulting is seeking a front desk/concierge role at one of its communities in Boca Raton. You will greet guests, manage check-ins, coordinate with staff, and maintain professional phone etiquette.

The position requires interpersonal skills, basic computer skills, and the ability to work with residents. Bi-lingual English/Spanish preferred; prior hospitality experience is a plus. This is an on-site, indoor environment with a team-oriented atmosphere.