Resident Concierge & Front Desk Specialist

KW Property Management LLC; Miami (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

KW Property Management LLC seeks a professional front desk team member to greet residents and guests, provide information, and ensure exceptional service at the community office.

You will work with office staff to keep owner information current, handle phone inquiries with care, and report incidents or maintenance needs while following safety procedures. Bilingual English/Spanish may be required at some locations; hospitality experience is preferred.

Qualifications

• High school diploma or GED; some college preferred.
• Familiar with using computer software to perform tasks; strong organizational and communication skills.
• Bi-lingual English/Spanish may be required at some locations.
• Minimum six months related experience and/or training; hospitality experience preferred.

Responsibilities

• Greet all guests in a standing upright position and provide top-tier customer service.
• Coordinate with office staff to maintain and update unit owner information in the computer database.
• Utilize proper phone etiquette for all calls; maintain professional communication.
• Report violations of Rules and Regulations and any safety concerns to management.
• Be familiar with fire alarm operations and report incidents promptly to management.

Skills

Customer service

Interpersonal skills

Communication

Bilingual English/Spanish

Education

High school diploma or GED

Some college preferred

Tools

Computer software proficiency

Job description

KW Property Management LLC seeks a professional front desk team member to greet residents and guests, provide information, and ensure exceptional service at the community office.

You will work with office staff to keep owner information current, handle phone inquiries with care, and report incidents or maintenance needs while following safety procedures. Bilingual English/Spanish may be required at some locations; hospitality experience is preferred.