Bilingual Front Desk & Patient Experience Coordinator

CORA Physical Therapy; Miami (FL); Hybrid; USD 36,000 - 56,000; Full time

Benefits offered by this job

Full Benefits Package

401(k) Program

Tuition Reimbursement

Professional Development

EMR/AI tools

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator at our CORA Tamiami clinic in Miami, FL. The role focuses on creating a positive patient experience at the front desk, handling calls, scheduling, and insurance verification, while maintaining a welcoming, organized environment.

The ideal candidate will be fluent in English and Spanish, with strong communication and multitasking abilities, and prior customer service experience in healthcare-adjacent settings is preferred.

Qualifications

• High school diploma or GED is required.
• Recent customer service experience is required.
• Proficiency in Microsoft Word and Excel is preferred.
• Fluency in English and Spanish is preferred.

Responsibilities

• Greet patients warmly and build rapport at the front desk.
• Screen and answer incoming calls; take messages and relay information.
• Verify outpatient therapy insurance benefits and explain financial responsibilities.
• Manage referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance and ID cards into patient files.
• Collect co-pays and deductibles, issue receipts, and balance daily collections.
• Maintain a clean, welcoming clinic environment and sanitize spaces per CDC guidelines.

Skills

Communication skills

Organization

Time management

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator at our CORA Tamiami clinic in Miami, FL. The role focuses on creating a positive patient experience at the front desk, handling calls, scheduling, and insurance verification, while maintaining a welcoming, organized environment.

The ideal candidate will be fluent in English and Spanish, with strong communication and multitasking abilities, and prior customer service experience in healthcare-adjacent settings is preferred.