Bilingual Patient Services Coordinator (Spanish/English)

CORA Physical Therapy; Angel Run (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full Benefits Package

Time Off

401(k) Program

Tuition Reimbursement

Professional Development

Technology that Works for You

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator in Bloomingdale, FL to support front desk operations and patient experience. This role requires fluency in English and Spanish and strong customer service skills.

You will greet patients, handle calls, verify insurance, process payments, and maintain organized records while ensuring a welcoming clinic environment in a fast-paced outpatient setting.

Qualifications

• High school diploma or GED.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Preferred: Experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Customer service

Microsoft Word

Microsoft Excel

Communication skills

Time management

Organization

Spanish language

Education

High school diploma or GED

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator in Bloomingdale, FL to support front desk operations and patient experience. This role requires fluency in English and Spanish and strong customer service skills.

You will greet patients, handle calls, verify insurance, process payments, and maintain organized records while ensuring a welcoming clinic environment in a fast-paced outpatient setting.