Bilingual Front Desk Patient Concierge

Cardinal Health; Encinitas (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health's cCARE - Encinitas location is seeking a Patient Concierge to support patients and families through greeting, scheduling, and non-clinical tasks. You will answer calls, process payments, update demographics and insurance data, and assist with verifications and records requests in a medical office setting.

Ideal candidates have 1–3 years of medical office experience, a High School Diploma or GED, and are bilingual in Spanish.

Qualifications

• 1-3 years of experience in a Medical Office setting.
• Preferred High School Diploma, GED or equivalent.
• Preferred bilingual in Spanish.

Responsibilities

• Greet patients and families.
• Answer center telephones, distribute faxes, and prepare customer files.
• Schedule patient appointments.
• Receive and correctly record receipts of patient payments.
• Enter, verify and update patient demographic and insurance information.
• Obtain insurance verifications (VOB), pre-authorizations and pre-determinations.
• Process requests for records from outside sources.
• Scan data into document imaging software.
• Regular attendance and punctuality.
• Contributes to team effort by accomplishing related results as needed.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Perform any other functions as required by management.

Skills

Medical office experience

Customer service

Bilingual Spanish

Education

High School Diploma or GED

Job description

Cardinal Health's cCARE - Encinitas location is seeking a Patient Concierge to support patients and families through greeting, scheduling, and non-clinical tasks. You will answer calls, process payments, update demographics and insurance data, and assist with verifications and records requests in a medical office setting.

Ideal candidates have 1–3 years of medical office experience, a High School Diploma or GED, and are bilingual in Spanish.