Bilingual Front Desk & Patient Care Specialist

Orthodontic Experts Ltd; Hales Corners (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Paid training

Travel pay

Medical insurance

Dental insurance

Vision insurance

401(k) and matching

Paid time off

Free orthodontic treatment

Monthly bonuses

Job summary

Orthodontic Experts Ltd in Wisconsin seeks a Patient Service Representative to warmly welcome visitors, answer calls, manage the front desk, and provide general administrative support.

Responsibilities include check-in/out, collecting patient information, maintaining the communication log, and assisting with scheduling and marketing events. Bilingual Spanish is required. This full-time position offers comprehensive benefits.

Qualifications

• High school degree or GED equivalent.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite.
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual - Spanish.

Responsibilities

• Answer all phone calls and voicemails promptly.
• Check-in new and existing patients and notify clinical staff of arrivals.
• Collect patient information for new patients (registration, medical history, HIPAA).
• Check out patients, collect payments, and schedule follow-ups.
• Maintain front desk operations and respond to walk-in questions.
• Keep comm-log up to date and review daily clinic schedule.

Skills

Customer service

Patient service

Problem solving

Communication skills

Spanish bilingual

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Orthodontic Experts Ltd in Wisconsin seeks a Patient Service Representative to warmly welcome visitors, answer calls, manage the front desk, and provide general administrative support.

Responsibilities include check-in/out, collecting patient information, maintaining the communication log, and assisting with scheduling and marketing events. Bilingual Spanish is required. This full-time position offers comprehensive benefits.