Bilingual Patient Service Specialist | Front Desk

Orthodontic Experts; Orland Park (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid training

Travel pay

Insurance (medical, dental, vision)

401(k) and matching

Paid time off

LifeLock identity protection

MetLaw

Orthodontic treatment discount

Monthly bonuses

Job summary

Orthodontic Experts is seeking a Patient Service Representative to warmly welcome visitors, collect required patient information, answer calls, and support the front desk and general administrative tasks at our Orland Park, IL clinic and sister locations as needed.

You will manage check-ins/outs, collect payments, schedule follow-ups, coordinate with clinical staff, and assist marketing events while upholding core values of accountability, integrity, and teamwork.

Qualifications

• High school diploma or GED equivalent.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual - Spanish.

Responsibilities

• Answer all phone calls.
• Listen and return all voicemails left in front of office phones.
• Check-in new and existing patients and inform clinical staff of arrivals.
• Collect patient information for new patients (registration form, medical history, HIPAA notice).
• Check out patients (collect payments, schedule next appointment).
• Handle questions and provide information to walk-in patients.
• Maintain comm-log with patient/parent communications.
• Review daily clinic schedule and adjust as needed.
• Ensure bondings are approved and active with insurance.
• Print end-of-day reports and keep reception area clean.
• Reply to office emails and manage schedules.

Skills

Customer service

De-escalation

Communication

Bilingual Spanish

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Orthodontic Experts is seeking a Patient Service Representative to warmly welcome visitors, collect required patient information, answer calls, and support the front desk and general administrative tasks at our Orland Park, IL clinic and sister locations as needed.

You will manage check-ins/outs, collect payments, schedule follow-ups, coordinate with clinical staff, and assist marketing events while upholding core values of accountability, integrity, and teamwork.