Bilingual Front Desk & Patient Care Specialist

Orthodontic Experts; Chicago (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with matching

Paid Time Off

Travel Pay

Orthodontic treatment at discount

Job summary

Orthodontic Experts is seeking a Patient Service Representative in Chicago, IL to warmly welcome visitors and manage front desk duties. You will answer calls, collect patient information, and provide administrative support to the clinical team.

Requirements include a high school diploma or GED, 3 years of customer service, 2 years of patient service, and fluent Spanish. Proficiency in Microsoft Office and strong communication are essential.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of customer service experience.
• Minimum 2 years of patient service experience.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Access).
• Excellent written and verbal communication skills.
• Bilingual Spanish required.

Responsibilities

• Greet visitors warmly and provide information and assistance.
• Answer incoming calls and manage the front desk.
• Collect necessary patient information for new patients.
• Check in and check out patients, including payments and scheduling.
• Maintain up-to-date comm-log and patient/parent communication records.
• Review and adjust daily clinic schedule and open spots.
• Coordinate bondings approvals and insurance status.
• Respond to emails and keep the reception area organized.

Skills

Customer service

Patient service

Bilingual Spanish

De-escalation

Written and verbal communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Orthodontic Experts is seeking a Patient Service Representative in Chicago, IL to warmly welcome visitors and manage front desk duties. You will answer calls, collect patient information, and provide administrative support to the clinical team.

Requirements include a high school diploma or GED, 3 years of customer service, 2 years of patient service, and fluent Spanish. Proficiency in Microsoft Office and strong communication are essential.