Bilingual Patient Service Rep | Front Desk & Scheduling

Orthodontic Experts; Chicago (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) and matching

Paid Time Off

Travel Pay

Job summary

Orthodontic Experts in Chicago, IL is hiring a Patient Service Representative to warmly welcome visitors, answer calls, and manage front desk duties. You will collect patient information, assist clinical staff, and keep schedules and communications organized.

Responsibilities include check-in/out, payments, answering questions for walk-ins, and supporting travel between clinics. A strong customer-service background and Spanish language skills are preferred.

Qualifications

• High school degree or GED required.
• Minimum 3 years of customer service experience.
• Minimum 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access).
• Excellent problem-solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual in Spanish preferred.

Responsibilities

• Greet and assist visitors warmly and provide information.
• Answer incoming calls and manage front desk operations.
• Collect patient information and complete required forms.
• Check in and check out patients, including payments and scheduling.
• Maintain up-to-date comm-log and respond to emails.
• Support marketing events and travel between clinics when needed.

Skills

Customer service

Patient service

Microsoft Office

Problem solving

De-escalation

Communication

Bilingual Spanish

Education

High school degree or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Access

Job description

Orthodontic Experts in Chicago, IL is hiring a Patient Service Representative to warmly welcome visitors, answer calls, and manage front desk duties. You will collect patient information, assist clinical staff, and keep schedules and communications organized.

Responsibilities include check-in/out, payments, answering questions for walk-ins, and supporting travel between clinics. A strong customer-service background and Spanish language skills are preferred.