Bilingual Front Desk Patient Access Specialist I

Primary Health Care, Inc.; Des Moines (IA); In loco; USD 21.000 - 32.000; Tempo pieno

Descrizione del lavoro

Primary Health Care, Inc. in Des Moines, IA is seeking a Bilingual Patient Access Representative I for East Side Clinic. The role greets patients, registers, schedules, and ensures accurate insurance data and payments are processed.

The position supports sliding fee programs and can float to other PHC clinics as needed. You will work 36 hours/week with a varied schedule including evenings and some Saturdays.

Competenze

• Bilingual Spanish/English written and verbal communication.
• Minimum 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role.
• Excellent customer service skills and commitment to service excellence.
• Effective verbal and written communication skills.
• Good problem-solving skills with ability to apply critical thinking.
• Takes initiative and demonstrates dependability.
• Team oriented with ability to collaborate effectively with others.
• Basic math skills with ability to count money and make change.
• Basic computer skills with proficiency using Microsoft Office applications.
• Detail oriented with high degree of accuracy
• Prioritization skills.
• Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals.
• Demonstrates professionalism with ability to remain calm in all situations and show empathy.

Mansioni

• Greet visitors and provide prompt, friendly service at the front desk.
• Register patients and collect necessary information and insurance details.
• Schedule appointments for medical and/or dental clinics.
• Load and verify insurance information using Real Time Eligibility (RTE).
• Maintain the reception area and visitor logs; issue badges.
• Process patient payments and manage cash box.
• Assist with sliding fee program applications and referrals to specialists.
• Float to other PHC clinics as needed and support revenue cycle processes.
• Follow workflows to improve patient satisfaction and clinic operations.

Conoscenze

Bilingual Spanish/English

Customer service experience

Effective communication

Detail oriented

Formazione

Associate degree in related field

Strumenti

Electronic health records

Microsoft Office

Descrizione del lavoro

Primary Health Care, Inc. in Des Moines, IA is seeking a Bilingual Patient Access Representative I for East Side Clinic. The role greets patients, registers, schedules, and ensures accurate insurance data and payments are processed.

The position supports sliding fee programs and can float to other PHC clinics as needed. You will work 36 hours/week with a varied schedule including evenings and some Saturdays.