Bilingual Front Desk & Patient Access Specialist

Primary Health Care Inc; Des Moines (IA); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Primary Health Care Inc. seeks a Patient Access Representative I to greet patients, register them, and support front-desk operations at University Medical Clinic in Des Moines.

You will verify insurance, load data, and guide patients through financial assistance and scheduling while collaborating with clinicians. The role requires Spanish/English bilingual skills, a customer-service mindset, and in-person front-office experience.

Qualifications

• : Requirements include bilingual Spanish/English, 1 year in healthcare/human services or 2 years in customer service, and excellent/customer service skills.
• : Effective verbal and written communication; problem-solving and ability to follow instructions.
• : Team oriented, dependable, and empathetic; able to remain calm and professional.

Responsibilities

• : Greet patients and visitors; manage reception area and maintain logs.
• : Schedule appointments and register patients; load insurance and verify eligibility.
• : Handle payments and balance cash box; assist with sliding fee applications.
• : Monitor schedules and recalls; coordinate with care team and resources.
• : Support revenue cycle processes and participate in quality improvement.

Skills

Bilingual Spanish/English

Customer service

Verbal communication

Written communication

Problem solving

Team oriented

Attention to detail

Prioritization

Empathy

Professionalism

Education

Associate degree

Tools

Microsoft Office

Electronic health records

Multi-line telephone system

Job description

Primary Health Care Inc. seeks a Patient Access Representative I to greet patients, register them, and support front-desk operations at University Medical Clinic in Des Moines.

You will verify insurance, load data, and guide patients through financial assistance and scheduling while collaborating with clinicians. The role requires Spanish/English bilingual skills, a customer-service mindset, and in-person front-office experience.