Bilingual Patient Access Specialist

Primary-Health-Care,-Inc.; Des Moines (IA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Generous PTO

Eight paid holidays

Tuition reimbursement

401k with company match

Medical, dental, vision

Life & disability insurance

Flexible spending & HSA

Discounted pet insurance

PHC Priderewards

Job summary

PHC Des Moines is seeking a Patient Access Representative I to provide warm, efficient front-desk service at our medical/dental clinics. You will greet patients, handle registrations, verify insurance with Real Time Eligibility, and assist with scheduling and payments.

The role emphasizes accurate data entry, collaboration with care teams, and patient navigation to support smooth clinic operations and satisfaction.

Qualifications

• Bilingual Spanish/English required, spoken and written.
• 1 year in healthcare or 2 years in customer service.
• Excellent customer service and communication skills.
• Ability to follow instructions and work with accuracy.
• Proficient with Microsoft Office and basic computer skills.

Responsibilities

• Greet patients and visitors and provide prompt, friendly service.
• Register patients and verify insurance details in real time.
• Schedule appointments and manage patient recalls and reminders.
• Process payments and manage cash box per protocols.
• Scan documents and index them into electronic health records.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Problem solving

Team oriented

Attention to detail

Basic math

Computer skills

Education

Associate degree preferred

Tools

Microsoft Office

EHR systems

Job description

PHC Des Moines is seeking a Patient Access Representative I to provide warm, efficient front-desk service at our medical/dental clinics. You will greet patients, handle registrations, verify insurance with Real Time Eligibility, and assist with scheduling and payments.

The role emphasizes accurate data entry, collaboration with care teams, and patient navigation to support smooth clinic operations and satisfaction.