Bilingual Front Desk Experience Lead

Frontera Healthcare; Junction (TX); On-site; USD 38,000 - 60,000; Full time

Job summary

Frontera Healthcare in Junction, TX is seeking a Patient Experience Lead Specialist to serve as the face of the organization at the front desk. You will coordinate the front office team to ensure compassionate patient care and efficient workflows.

The role requires confidence, professionalism, and the ability to multi‑task in a fast-paced setting. You will lead daily huddles, participate in interviewing front desk staff, manage schedules, and ensure compliance with HIPAA policies while

Qualifications

• High school diploma or equivalent.
• Bilingual.
• Excellent public relations and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong written and verbal communication skills.
• Able to work under general supervision.
• Professional and mature demeanor.
• HIPAA compliant work practices.

Responsibilities

• Attend monthly Patient Experience Meetings and Clinic Office Coordinator training.
• Assist with CPI data collection and front desk reporting for the clinic.
• Coordinate, organize and assign duties for all front desk team members to ensure efficiency.
• Establish front desk schedules and request Floater coverage as needed.
• Receive call-ins and ensure front desk coverage; coordinate with Regional Supervisor for floaters.
• Orients and trains front desk staff on policies and procedures.
• Coordinate daily huddles and ensure department collaboration for care coordination.
• Assist in front desk staffing interviews.
• Maintain front office supplies and reorder from Central Supply as needed.
• Evaluate front office staff performance and conduct 90‑day evaluations.
• Flag disciplinary issues with Regional Supervisor and HR as needed.
• Monitor overtime beyond 4 hours per pay period, unless approved.
• Perform duties in compliance with HIPAA regulations.
• Support Frontera Healthcare’s Mission, Vision and Values.
• Other duties may be assigned.

Skills

Public relations

Customer service

Communication skills

Multitasking

HIPAA compliance

Professional demeanor

Education

High school diploma or equivalent

CPR for Healthcare Professionals (preferred)

Tools

MS Word

Excel

Job description

Frontera Healthcare in Junction, TX is seeking a Patient Experience Lead Specialist to serve as the face of the organization at the front desk. You will coordinate the front office team to ensure compassionate patient care and efficient workflows.

The role requires confidence, professionalism, and the ability to multi‑task in a fast-paced setting. You will lead daily huddles, participate in interviewing front desk staff, manage schedules, and ensure compliance with HIPAA policies while