Patient Experience Lead: Front Office Coordinator

Frontera Healthcare; Menard (TX); On-site; USD 38,000 - 42,000; Full time

Job summary

Frontera Healthcare seeks a Patient Experience Specialist to be the face of the clinic, coordinating front office operations and leading a team to deliver compassionate, efficient care. You will supervise front desk staff, ensure smooth patient flow, and uphold privacy regulations under HIPAA.

The role requires strong public relations, bilingual communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to coordinate front desk duties and patient flow.
• Strong communication and written/verbal skills.
• Maintain HIPAA compliance and professional demeanor.

Responsibilities

• Attend monthly Patient Experience Meetings and additional Clinic Office Coordinator training.
• Assist with front desk reporting and data collection.
• Organize front desk team schedules and assign duties.
• Coordinate daily huddles to align care coordination across departments.
• Assist in interviewing and onboarding front desk staff.
• Monitor overtime, supply levels, and compliance with policies.

Skills

Customer service

Public relations

Communication

Organizational skills

HIPAA compliance

Bilingual

Education

High school diploma or equivalent

CPR certification (Healthcare Professionals)

Tools

MS Word

Excel

Job description

Frontera Healthcare seeks a Patient Experience Specialist to be the face of the clinic, coordinating front office operations and leading a team to deliver compassionate, efficient care. You will supervise front desk staff, ensure smooth patient flow, and uphold privacy regulations under HIPAA.

The role requires strong public relations, bilingual communication, and the ability to multitask in a fast-paced environment.