Urgent Care Front Office Lead & Training Champion

Texas Regional Physicians; Houston (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Texas Regional Physicians Urgent Care is seeking an experienced Front Office Lead to oversee the daily operations of the urgent care front desk team. The role acts as the primary resource for front desk staff and involves patient registration, scheduling, referrals, and medical administrative duties in a fast-paced setting.

The ideal candidate is organized, professional, and comfortable directing peers, with bilingual Spanish proficiency and a healthcare office background.

Qualifications

• High school diploma or equivalent required.
• Previous medical front desk, medical administrative, or healthcare office experience required.
• Strong written and verbal communication skills.
• Bilingual - Spanish required.
• Ability to prioritize multiple responsibilities in a fast-paced healthcare setting.

Responsibilities

• Serve as the primary day-to-day resource for front desk staff.
• Monitor front desk operations and address routine workflow concerns.
• Delegate front desk responsibilities and ensure completion.
• Assist with training and onboarding new front office employees.
• Maintain accurate patient registration, demographics, and insurance information.
• Support efficient patient check-in and check-out processes.
• Communicate professionally with patients, families, and providers.

Skills

Leadership

Communication

Bilingual (Spanish)

Organizational skills

Healthcare front desk

Education

High school diploma

Tools

Athena EMR

Job description

Texas Regional Physicians Urgent Care is seeking an experienced Front Office Lead to oversee the daily operations of the urgent care front desk team. The role acts as the primary resource for front desk staff and involves patient registration, scheduling, referrals, and medical administrative duties in a fast-paced setting.

The ideal candidate is organized, professional, and comfortable directing peers, with bilingual Spanish proficiency and a healthcare office background.