Bilingual Patient Experience Champion

Frontera Healthcare; Brady (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Frontera Healthcare is seeking a Patient Experience Lead Specialist to be the face of the organization at the front desk. You will coordinate the front office team to ensure compassionate patient care and efficient workflow.

You will lead daily huddles, organize staff schedules, train new hires, and assist in interviews while maintaining HIPAA compliance and a high level of professionalism in a fast-paced clinic environment.

Qualifications

• Must have excellent public relations and customer service skills.
• Requires good written and verbal communications skills to communicate effectively with individuals at all levels.
• Demonstrate organizational abilities and dependability.
• Must be able to work in a fast-paced department and handle multiple tasks, interruptions, and confidential information.

Responsibilities

• Attend monthly Patient Experience Meetings and additional Clinic Office Coordinator training.
• Assist with CPI data collection and front desk reporting for the assigned clinic.
• Coordinate duties for all front desk team members to ensure efficient work.
• Establish front desk team schedules and request Floater(s) from Regional Supervisor as needed.
• Receive call-ins and ensure coverage for front desk; coordinate with Regional Supervisor if Floater(s) are needed.
• Orient and train front desk staff on policies and procedures.
• Coordinate daily huddles and ensure department collaboration for care coordination.
• Assist in interviews for front desk staffing.
• Maintain front office supplies and order from Central Supply as needed.
• Evaluate performance and conduct written reviews after 90 days.

Skills

Customer service

Public relations

Communication

Organizational skills

Professional demeanor

Pressure handling

Education

High school diploma

Tools

MS Word

Excel

Job description

Frontera Healthcare is seeking a Patient Experience Lead Specialist to be the face of the organization at the front desk. You will coordinate the front office team to ensure compassionate patient care and efficient workflow.

You will lead daily huddles, organize staff schedules, train new hires, and assist in interviews while maintaining HIPAA compliance and a high level of professionalism in a fast-paced clinic environment.