Bilingual Front Desk Coordinator - Patient Services, Miami

CORA Physical Therapy; Coral Gables (FL); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision insurance

Disability & Life Insurance

401(k) program

Tuition reimbursement

Professional development

Resumo da oferta

CORA Physical Therapy is seeking a Patient Services Coordinator to support our outpatient clinics. You’ll greet patients, handle calls, verify benefits, manage referrals, and process payments at the front desk to ensure a smooth patient experience.

Strong communication, organization, and computer skills (Word/Excel) are essential. Fully fluent in English and Spanish is required; this is a full‑time role with competitive benefits.

Qualificações

• High school diploma or GED.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Preferred: Experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish.

Responsabilidades

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Conhecimentos

Customer service

Communication

Microsoft Word

Microsoft Excel

Time management

Organization

Formação académica

High school diploma or GED

Ferramentas

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

CORA Physical Therapy is seeking a Patient Services Coordinator to support our outpatient clinics. You’ll greet patients, handle calls, verify benefits, manage referrals, and process payments at the front desk to ensure a smooth patient experience.

Strong communication, organization, and computer skills (Word/Excel) are essential. Fully fluent in English and Spanish is required; this is a full‑time role with competitive benefits.