Front Desk & Patient Services Specialist

CORA Physical Therapy; Town of Florida (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Outpatient setting

Competitive pay

Paid time off

Full benefits package

401(k) program

Tuition reimbursement

Professional development

Technology tools

Job summary

CORA Physical Therapy in Pembroke Pines, FL is seeking a Patient Services Coordinator to support clinic operations at the East Pembroke Pines clinic. You will greet patients, answer calls, verify benefits, manage referrals, collect payments, and maintain a welcoming front desk.

The role emphasizes empathy, teamwork, and accurate documentation; bilingual Spanish is a plus. CORA offers competitive pay, benefits, tuition reimbursement, and opportunities for professional development.

Qualifications

• High school diploma or GED.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Preferred: Experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits and advise patients of financial responsibilities.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

CORA Physical Therapy in Pembroke Pines, FL is seeking a Patient Services Coordinator to support clinic operations at the East Pembroke Pines clinic. You will greet patients, answer calls, verify benefits, manage referrals, collect payments, and maintain a welcoming front desk.

The role emphasizes empathy, teamwork, and accurate documentation; bilingual Spanish is a plus. CORA offers competitive pay, benefits, tuition reimbursement, and opportunities for professional development.