Bilingual Front Desk Concierge: Aesthetics

The Maercks Institute; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Maercks Institute in Miami is seeking a warm, organized Front Desk Coordinator who is bilingual in English and Spanish to join our reception team.

You will greet patients, confirm appointments, escort them to rooms, manage calls, and ensure HIPAA compliance while delivering concierge-level service.

A polished presence, strong organization, and ability to coordinate with physicians and staff are essential.

Qualifications

• Bilingual in English and Spanish; communicate professionally with patients.
• Front desk or patient-facing experience in medical/regulated settings.
• Strong organization, follow-through, and time management.
• Discretion and HIPAA-friendly handling of patient information.
• Clear communication with physicians and staff.

Responsibilities

• Greet patients and confirm appointments, escort to rooms.
• Offer beverages and prepare trays per standards.
• Notify team of patient arrivals and next steps.
• Route calls to medical assistants, Clinical Operations, Patient Consultants, and Sales.
• Maintain accurate patient records and notes in the practice system.
• Keep reception area and rooms clean, organized, and stocked.
• Escalate complaints to management.
• Maintain HIPAA compliance and report privacy concerns.

Skills

Bilingual English/Spanish

Front desk experience

Patient-facing experience

Organization & time management

Communication skills

HIPAA compliance

Discretion & judgment

Tools

Symplast EMR

Job description

The Maercks Institute in Miami is seeking a warm, organized Front Desk Coordinator who is bilingual in English and Spanish to join our reception team.

You will greet patients, confirm appointments, escort them to rooms, manage calls, and ensure HIPAA compliance while delivering concierge-level service.

A polished presence, strong organization, and ability to coordinate with physicians and staff are essential.