Bilingual Front Desk & Community Outreach Coordinator

THE UPCOUNTY HUB INC; Germantown (MD); On-site; USD 38,000 - 50,000; Full time

Job summary

The Upcounty HUB Inc. is seeking a diligent receptionist to support daily operations and community services. You will monitor communications, manage mail, assist families, and ensure accurate data entry for program reporting.

You will help prepare monthly grant documentation and coordinate donations and outreach with the Operations team. Ideal candidates are bilingual (English/Spanish), organized, proficient with Office tools, and capable of handling confidential information while representing

Qualifications

• Strong written and verbal communication in English; bilingual Spanish preferred.
• Excellent organizational and time-management abilities.
• Proficient with MS Office (Word, Excel, PowerPoint) and data entry.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Monitor HUB communications including emails, telephone calls and voicemails and respond accordingly.
• Receive, sort and distribute daily mail/deliveries.
• Contact families to assess needs and confirm zip code eligibility for Hub service.
• Oversee daily data entry; diaper distribution; home delivery in Excel; provide county monthly report.
• Maintain office security by following safety procedures and controlling access at reception.
• Respond to service requests with referrals when needed.
• Refer families to the case manager.
• Call families weekly to confirm ongoing needs.
• Create, print and post monthly distribution location calendars and share with families.
• Provide documentation for grant responsibilities and reports
• Properly categorize, file, and submit all donations and receipts.
• Facilitate partner outreach events with the Director of Operations
• Create documents as needed.
• Assist with translation and perform other clerical duties.
• Other duties assigned.

Skills

Effective communication

Bilingual English/Spanish

Organizational skills

Office software

Tools

Office Suite

Job description

The Upcounty HUB Inc. is seeking a diligent receptionist to support daily operations and community services. You will monitor communications, manage mail, assist families, and ensure accurate data entry for program reporting.

You will help prepare monthly grant documentation and coordinate donations and outreach with the Operations team. Ideal candidates are bilingual (English/Spanish), organized, proficient with Office tools, and capable of handling confidential information while representing