Front Desk Reception

THE UPCOUNTY HUB INC; Germantown (MD); On-site; USD 38,000 - 50,000; Full time

Job summary

The Upcounty HUB Inc. is seeking a diligent receptionist to support daily operations and community services. You will monitor communications, manage mail, assist families, and ensure accurate data entry for program reporting.

You will help prepare monthly grant documentation and coordinate donations and outreach with the Operations team. Ideal candidates are bilingual (English/Spanish), organized, proficient with Office tools, and capable of handling confidential information while representing

Qualifications

• Strong written and verbal communication in English; bilingual Spanish preferred.
• Excellent organizational and time-management abilities.
• Proficient with MS Office (Word, Excel, PowerPoint) and data entry.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Monitor HUB communications including emails, telephone calls and voicemails and respond accordingly.
• Receive, sort and distribute daily mail/deliveries.
• Contact families to assess needs and confirm zip code eligibility for Hub service.
• Oversee daily data entry; diaper distribution; home delivery in Excel; provide county monthly report.
• Maintain office security by following safety procedures and controlling access at reception.
• Respond to service requests with referrals when needed.
• Refer families to the case manager.
• Call families weekly to confirm ongoing needs.
• Create, print and post monthly distribution location calendars and share with families.
• Provide documentation for grant responsibilities and reports
• Properly categorize, file, and submit all donations and receipts.
• Facilitate partner outreach events with the Director of Operations
• Create documents as needed.
• Assist with translation and perform other clerical duties.
• Other duties assigned.

Skills

Effective communication

Bilingual English/Spanish

Organizational skills

Office software

Tools

Office Suite

Job description

JOB DUTIES AND RESPONSIBILITIES:

• Monitor HUB communications including emails, telephone calls and voicemails and respond accordingly.


• Receive, sort and distribute daily mail/deliveries.


• Contact families who request assistance to assess their needs and confirm whether their zip code is eligible for Hub service. If they are not eligible, refer them to the appropriate provider.


• Oversee and ensure daily data entry; diaper distribution, home delivery in excel spreadsheet. Provide County monthly report.


• Maintain office security by following safety procedures and controlling access via the reception.


• Respond as required to requests for service-making appropriate referrals if needed.


• Refer families to the case manager.


• Call families currently receiving services on a weekly basis to confirm ongoing needs.


• Create, print & post monthly distribution location calendars on information board and distribute as needed to families.


• Provide documentation as needed for fulfillment of grant responsibilities and reports


• Properly categorize, file, and submit all donations & donation receipts.


• Facilitate Partner Outreach Special Events with the Director of Operations


• Create documents as needed.


• Assist with translation as needed and perform other clerical receptionist duties.


• Other duties assigned

PHYSICAL REQUIREMENTS:

• Effective communication skills; written and verbal (English & Spanish Required)


• Good organizational and time management skills, with strong attention to detail


• Strong ability to multitask and solve problems


• Proficient in Office tools (Word, Excel, PowerPoint, etc.)


• Ability to deal with sensitive information in a confidential manner


• Represent the HUB at community meetings upon request


• Ability to work to deadlines


• A commitment to the mission of the Upcounty HUB in providing essential services to families in need in a respectful and culturally sensitive manner.