Bilingual Front Desk & Outreach Coordinator

The UpCounty Hub; Germantown (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

The UpCounty Hub in Germantown, MD is seeking a receptionist/clerical associate to handle HUB communications, mail, and front-desk duties. You will sort deliveries, assist families, and coordinate with the case manager and grants teams to support essential services.

This role requires bilingual English/Spanish communication, strong organization, confidentiality, and reliable data entry. You will create reports, manage calendars, and help with partner outreach while upholding the HUB's mission

Qualifications

• Must be able to use standard office software and tools.

Responsibilities

• Monitor HUB communications (emails, calls, voicemails) and respond appropriately.
• Receive, sort and distribute daily mail/deliveries.
• Contact families to assess needs and confirm zip code eligibility for Hub service.
• Oversee daily data entry; diaper distribution and home delivery in Excel; provide monthly reports.
• Maintain office security and reception access.
• Refer families to the case manager and make referrals as needed.
• Call families weekly to confirm ongoing needs.
• Create, print and post monthly distribution calendars and distribute to families.
• Provide documentation for grant responsibilities and reports.
• Categorize and file donations and donation receipts.
• Assist with partner outreach events with the Director of Operations.
• Create documents as needed and assist with translation as needed.
• Other duties as assigned.

Job description

The UpCounty Hub in Germantown, MD is seeking a receptionist/clerical associate to handle HUB communications, mail, and front-desk duties. You will sort deliveries, assist families, and coordinate with the case manager and grants teams to support essential services.

This role requires bilingual English/Spanish communication, strong organization, confidentiality, and reliable data entry. You will create reports, manage calendars, and help with partner outreach while upholding the HUB's mission