Bilingual Front Desk & Client Services Coordinator

Murray Osorio PLLC; Silver Spring (MD); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off and Holidays

Paid Parental Leave

On-site parking

Job summary

Murray Osorio PLLC in Silver Spring, MD, seeks a Front Desk Receptionist to greet clients, manage inquiries, and support attorneys. This full-time, on-site role requires Monday–Friday presence and involves scheduling, document handling, and billing coordination.

You will interact with diverse clients in an immigration law setting, using Spanish daily. A High School Diploma or GED and MS Office skills are required; Salesforce familiarity is a plus.

Qualifications

• Fluency in Spanish (reading, writing, and speaking) is required.
• Excellent customer service skills with strong written and verbal communication abilities.
• Highly organized and detail-oriented with the ability to multitask effectively.
• Ability to follow written and verbal instructions and work in a fast-paced environment.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Act as the face of the firm by welcoming clients, managing client documentation, and maintaining a professional and tidy office environment.
• Greet prospective clients and prepare conference rooms for attorney consultations.
• Collaborate with Attorneys to answer questions related to contracts, collect client payments, and coordinate billing matters with the Collections department.
• Set up consultations and follow-ups in the client portal, ensuring accurate and complete information.
• Answer and field phone calls, taking detailed messages to relay to the legal team.
• Follow up on client leads to ensure monthly qualified consultations are being booked.
• Coordinate with the Intake team to provide interpreters or other resources as needed to support clients.
• Keep the office and client areas presentable by replenishing supplies, maintaining conference rooms, and highlighting maintenance needs.
• Scan and manage important client documents such as birth certificates and sealed medical records.
• Assist with assembling interviews and individual hearing files for Attorneys.
• Support additional office functions, including operations, accounts payable, and legal assistant tasks.

Skills

Spanish fluency

Customer service

Highly organized

Follow instructions

Microsoft Office

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office Suite

Job description

Murray Osorio PLLC in Silver Spring, MD, seeks a Front Desk Receptionist to greet clients, manage inquiries, and support attorneys. This full-time, on-site role requires Monday–Friday presence and involves scheduling, document handling, and billing coordination.

You will interact with diverse clients in an immigration law setting, using Spanish daily. A High School Diploma or GED and MS Office skills are required; Salesforce familiarity is a plus.