Front Desk Receptionist

Murray Osorio PLLC; Silver Spring (MD); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off and Holidays

Paid Parental Leave

On-site parking

Job summary

Murray Osorio PLLC in Silver Spring, MD, seeks a Front Desk Receptionist to greet clients, manage inquiries, and support attorneys. This full-time, on-site role requires Monday–Friday presence and involves scheduling, document handling, and billing coordination.

You will interact with diverse clients in an immigration law setting, using Spanish daily. A High School Diploma or GED and MS Office skills are required; Salesforce familiarity is a plus.

Qualifications

• Fluency in Spanish (reading, writing, and speaking) is required.
• Excellent customer service skills with strong written and verbal communication abilities.
• Highly organized and detail-oriented with the ability to multitask effectively.
• Ability to follow written and verbal instructions and work in a fast-paced environment.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Act as the face of the firm by welcoming clients, managing client documentation, and maintaining a professional and tidy office environment.
• Greet prospective clients and prepare conference rooms for attorney consultations.
• Collaborate with Attorneys to answer questions related to contracts, collect client payments, and coordinate billing matters with the Collections department.
• Set up consultations and follow-ups in the client portal, ensuring accurate and complete information.
• Answer and field phone calls, taking detailed messages to relay to the legal team.
• Follow up on client leads to ensure monthly qualified consultations are being booked.
• Coordinate with the Intake team to provide interpreters or other resources as needed to support clients.
• Keep the office and client areas presentable by replenishing supplies, maintaining conference rooms, and highlighting maintenance needs.
• Scan and manage important client documents such as birth certificates and sealed medical records.
• Assist with assembling interviews and individual hearing files for Attorneys.
• Support additional office functions, including operations, accounts payable, and legal assistant tasks.

Skills

Spanish fluency

Customer service

Highly organized

Follow instructions

Microsoft Office

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Receptionist

Full Time Maryland, Silver Spring, MD, US

Salary Range: $19.00 To $22.00 Hourly

Location: Silver Spring, MD, with In-Office presence from Monday to Friday. Reports To: Marketing Director Department: Marketing FLSA Status: Non-Exempt

About Us

Murray Osorio PLLC is a fast-growing immigration law firm dedicated to making a positive impact on people’s lives. Our firm represents individuals and companies before courts, government offices, and consular posts worldwide.

We specialize in removal defense, humanitarian applications, family-based immigration, criminal immigration, employment-based immigration, naturalization, and appellate and federal litigation.

At Murray Osorio PLLC, we pride ourselves on collaboration, professionalism, and a deep commitment to our mission of providing exceptional legal services while fostering a supportive, inclusive, and energetic workplace.

Position Overview

We are seeking a highly motivated Front Desk Receptionist for our Silver Spring, MD, office to join our team. As the first point of contact for clients, you will play a key role in ensuring a welcoming and professional experience for everyone entering our firm. This position is ideal for someone passionate about customer service and interested in gaining exposure to immigration law and the U.S. court system while working with clients from diverse backgrounds and cultures.

If you are interested in having the opportunity to change people’s lives, then this is the job for you! The ideal candidate will have the opportunity to learn and expand their knowledge of immigration law and the U.S. court system while serving clients from different backgrounds and cultures.

This is a full-time position based in Silver Spring, MD, with the expectation of on-site presence Monday - Friday.

Key Responsibilities:

• Act as the face of the firm by welcoming clients, managing client documentation, and maintaining a professional and tidy office environment.
• Greet prospective clients and prepare conference rooms for attorney consultations.
• Collaborate with Attorneys to answer questions related to contracts, collect client payments, and coordinate billing matters with the Collections department.
• Set up consultations and follow-ups in the client portal, ensuring accurate and complete information.
• Answer and field phone calls, taking detailed messages to relay to the legal team.
• Follow up on client leads to ensure monthly qualified consultations are being booked.
• Coordinate with the Intake team to provide interpreters or other resources as needed to support clients.
• Keep the office and client areas presentable by replenishing supplies, maintaining conference rooms, and highlighting maintenance needs.
• Scan and manage important client documents such as birth certificates and sealed medical records.
• Assist with assembling interviews and individual hearing files for Attorneys.
• Support additional office functions, including operations, accounts payable, and legal assistant tasks.

Qualifications:

• Fluency in Spanish (reading, writing, and speaking) is required .
• Excellent customer service skills with strong written and verbal communication abilities.
• Highly organized and detail-oriented with the ability to multitask effectively.
• Ability to follow written and verbal instructions and work in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• High School Diploma or GED equivalent.

Preferred Qualifications:

• Familiarity with Salesforce or similar customer relationship management tools.
• At least 2 years of customer service experience.

At Murray Osorio PLLC, we value our employees and offer a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid Time Off and Holidays
• Paid Parental Leave (available after one year of service).
• On-site parking is available for employee convenience

Why Join Us?

If you are a motivated Administrative Support professional looking to grow your career in a collaborative and supportive environment, we would love to have you on our team!