Bilingual Receptionist

Ascendo Resources; Jacksonville (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Ascendo Resources is seeking a professional, English/Spanish bilingual Front Desk Legal Assistant for our Immigration Unit. The role serves as the welcoming presence and administrative anchor, requiring exceptional organization and compassionate client interaction in a high-volume legal services setting.

The position involves managing calendars, screening clients, coordinating interpreter services, and providing broad administrative support to case handlers and staff.

Formación

• Bilingual English/Spanish required to support a diverse client base.
• Strong organizational and administrative abilities are essential in a high-volume legal services setting.
• Experience in immigration or legal services is a plus.

Responsabilidades

• Oversee the Immigration Unit calendar, scheduling consultations, appointments, hearings, and staff commitments.
• Screen potential clients and gather preliminary intake details.
• Welcome clients and visitors, coordinating a smooth check-in process.
• Route calls, respond to inquiries, and draft standard client correspondence.
• Provide direct Spanish/English interpretation and coordinate interpreter services as needed.
• Enter new intakes into the case management system and prep files for consultations.
• Process mail, manage deliveries, and maintain organized digital records.
• Provide general administrative support to case handlers and assist division leadership as required.

Conocimientos

Bilingual English/Spanish

Administrative skills

Communication skills

Descripción del empleo

Schedule: Full time, Monday through Friday, 8:30 AM to 5:00 PM (On site)

ABOUT THE ROLE

Our client is seeking a professional, English/Spanish bilingual Front Desk Legal Assistant to serve as the welcoming presence and administrative anchor for our Immigration Unit. This role requires exceptional organization, compassionate client interaction, and the ability to maintain composure in a high-volume legal services environment.

CORE RESPONSIBILITIES

• Oversee and manage the Immigration Unit master calendar, ensuring all consultations, client appointments, hearings, and staff commitments are scheduled accurately and updated in real time.
• Screen potential clients for immigration legal services and gather preliminary intake details.
• Welcome clients and visitors upon arrival, facilitating a smooth check-in process.
• Manage high volume communications by routing phone calls, returning inquiries, drafting standard client correspondence, and taking accurate messages.
• Deliver direct Spanish/English interpretation for staff and coordinate third party telephonic interpreter services when necessary.
• Support digital and physical case management, including entering new intakes into the case management server and preparing files for consultations.
• Process incoming and outgoing mail, manage office deliveries, and maintain organized digital records through document scanning and filing.
• Provide general administrative support to case handlers and carry out other related operational duties assigned by the Division Chief.