Bilingual Front Desk & Call Center Specialist (Remote)

Job Duck LLC; United States; Remote; USD 11,000 - 12,000; Full time

Job summary

Job Duck LLC is seeking a bilingual Receptionist to be the welcoming first point of contact for callers, supporting a busy professional team. The role focuses on answering and returning calls, connecting callers with the right person, and delivering clear, professional communication.

The position requires a minimum of 1 year in a client-facing role, native-level English, and bilingual能力. Expect a Monday–Friday schedule 9:00 AM–6:00 PM EST with remote/hybrid options using RingCentral, Google

Qualifications

• Minimum of 1 year of experience in a client-facing role such as customer service or sales.
• Advanced/native-level English skills (written and spoken).
• Warm, friendly, and professional telephone presence.
• Clear and confident spoken English.
• Bilingual verbal communication.
• Active listening skills.
• Empathetic and thoughtful communication.
• Ability to manage several incoming calls without becoming overwhelmed.
• Reliable attendance and punctuality.
• Strong verbal communication skills.
• Professional call handling and transfer skills.
• Scheduling and calendar coordination.
• Client service orientation.
• Follow-up and information gathering skills.
• Genuine interest in long-term receptionist work.

Responsibilities

• Transfer calls to the appropriate team member or department.
• Return phone calls in a timely manner.
• Direct prospective client calls to the intake team when appropriate.
• Gather initial information from callers before transferring them.
• Schedule appointments and maintain accurate calendar information.
• Follow up by phone with existing clients.
• Use RingCentral for telephone communications.
• Use Google email, calendar, chat, and video tools for daily communication and scheduling.
• Maintain dependable attendance and remain available to answer calls throughout scheduled working hours.
• Answer incoming phone calls promptly and maintain a warm, professional tone.
• Follow up with referral sources.
• Manage multiple incoming calls during busy periods while remaining calm and organized.
• Use Lawmatics and PracticePanther to support call related and client related workflows.
• Use Microsoft Office tools and Fireflies as required for assigned work.
• Serve as the primary point of contact for callers.

Skills

Customer service

Phone etiquette

Bilingual EN/ES

Active listening

Scheduling

Tools

RingCentral

Google Mail

Google Calendar

Google Chat

Google Meet/Video

Microsoft Office

Fireflies

Lawmatics

PracticePanther

Job description

Job Duck LLC is seeking a bilingual Receptionist to be the welcoming first point of contact for callers, supporting a busy professional team. The role focuses on answering and returning calls, connecting callers with the right person, and delivering clear, professional communication.

The position requires a minimum of 1 year in a client-facing role, native-level English, and bilingual能力. Expect a Monday–Friday schedule 9:00 AM–6:00 PM EST with remote/hybrid options using RingCentral, Google