Bilingual Front Desk & Administrative Support (Hybrid)

Nonprofit Connect; Kansas City (MO); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Hybrid schedule

Flexible scheduling

Job summary

First Call in Kansas City, MO seeks a Front Desk Associate to provide empathetic, person-centered administrative support. You will be the primary contact, manage a multi-line phone system, screen for needs, and support day-to-day operations.

This role offers a hybrid schedule with some evenings/weekends, occasional travel, and a salary range of $40,000–$45,000 DOE; you’ll work with English and Spanish speakers, and use Microsoft 365 to coordinate communications.

Qualifications

• Prefer minimum associate’s degree, or minimum 2 years related work experience.
• Office administrative experience, with communication, technology, and time management skills required.
• Bi-Lingual in English and Spanish preferred.
• Able to use information technology for personal productivity, including word processing, electronic communications, and presentations.
• Able to use multi-line phone system, including ability to transfer calls, take messages, deal with voice mail.
• Able to use standard office equipment, computer, copy machine, mail machine, fax, etc.
• Skills in: Customer service with a focus on person-centered care oral and written communication, work with diverse socio-economic groups.

Responsibilities

• Serve as the front desk contact during business hours.
• Manage a multi-line phone system and route messages.
• Engage empathetically with individuals in crisis and assess needs.
• Provide administrative support: scheduling, supplies, mailings, and message routing.
• Support day-to-day technology use and Microsoft 365 training.
• Maintain records, reports, and files.
• Travel may be required; occasional evenings/weekends.

Skills

Bilingual English/Spanish

Customer service

Time management

Microsoft 365

Phone system

Communication skills

Education

Associate degree or equivalent experience

Tools

Phone system

Job description

First Call in Kansas City, MO seeks a Front Desk Associate to provide empathetic, person-centered administrative support. You will be the primary contact, manage a multi-line phone system, screen for needs, and support day-to-day operations.

This role offers a hybrid schedule with some evenings/weekends, occasional travel, and a salary range of $40,000–$45,000 DOE; you’ll work with English and Spanish speakers, and use Microsoft 365 to coordinate communications.