Remote Bilingual Client Relations & Intake Specialist

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC is seeking a compassionate, highly organized Bilingual Client Relations and Intake Coordinator to be the first contact for clients. You will gather information, schedule consultations, and maintain accurate records while liaising with the legal team.

The role is remote, CST-oriented, and requires fluent English and Spanish communication. You will manage intake details, follow up with potential clients, and handle proposals and documents, ensuring empathetic, professional service

Qualifications

• Bilingual English/Spanish required for client interactions and intake.
• Experience in customer service and handling sensitive information preferred.
• Strong organizational and multitasking abilities with attention to detail.

Responsibilities

• Schedule consultations and coordinate meetings with clients.
• Document intake information for attorney review and update CRM records.
• Communicate with clients and legal team to ensure clear case progress.
• Generate documents, proposals, and payment links as needed.
• Maintain accurate records and provide empathetic, professional service.

Skills

Bilingual communication

Customer service

Active listening

Empathy

CRM management

Appointment scheduling

Written communication

Organizational skills

Tools

DocketWise

LawPay

Grasshopper

Calendly

Ruby Receptionist

Google Workspace

Gmail

AI transcription tools

Payment platforms

Job description

Job Duck LLC is seeking a compassionate, highly organized Bilingual Client Relations and Intake Coordinator to be the first contact for clients. You will gather information, schedule consultations, and maintain accurate records while liaising with the legal team.

The role is remote, CST-oriented, and requires fluent English and Spanish communication. You will manage intake details, follow up with potential clients, and handle proposals and documents, ensuring empathetic, professional service