Remote Front Desk & Call Support Specialist (Bilingual)

Job Post; United States; Hybrid; USD 40,000 - 48,000; Full time

Job summary

Florida Rights Restoration Coalition is hiring an Operator / Receptionist to serve as the front door by phone. The role handles the main line during business hours, using RingCentral, and routes inquiries to the right staff to keep program staff focused on core work.

Location is hybrid with a permanent, full-time term. Responsibilities include answering calls, updating the FAQ, logging messages, and coordinating coverage with the Operations team while maintaining fast, accurate voicemail

Qualifications

• 2+ years in reception, customer service, call center, or front-desk work.
• Warm, clear, patient phone manner with the public.
• Comfortable with cloud phone systems; RingCentral experience a plus.
• Bilingual English and Spanish strongly preferred.
• Reliable home internet and a quiet remote work environment.
• Organized with accountability to call metrics.

Responsibilities

• Answer the main line and hotline during business hours via RingCentral, working remotely.
• Resolve common questions directly using a maintained FAQ and routing guide.
• Route calls to the appropriate staff the right time.
• Manage voicemail and return or route messages the same day.
• Maintain and update the FAQ and routing guide as programs change.
• Handle general reception and light admin tasks.
• Meet coverage and answer-rate standards and review via RingCentral reporting.
• Coordinate with the Operations team for backup coverage.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Remote work comfort

Phone etiquette

Tools

RingCentral

Job description

Florida Rights Restoration Coalition is hiring an Operator / Receptionist to serve as the front door by phone. The role handles the main line during business hours, using RingCentral, and routes inquiries to the right staff to keep program staff focused on core work.

Location is hybrid with a permanent, full-time term. Responsibilities include answering calls, updating the FAQ, logging messages, and coordinating coverage with the Operations team while maintaining fast, accurate voicemail