Call Center/Front Desk Representative

North-Texas-Area-Community-Health-Centers-Inc; Fort Worth (TX); On-site; USD 26,000 - 30,000; Full time

Job summary

North Texas Area Community Health Centers is seeking a Patient Services Representative to join our team in Fort Worth, TX. This role handles front desk duties, patient registrations, and call-center support, ensuring a positive patient experience and accurate data entry.

The ideal candidate has a high school diploma, strong communication, and bilingual English/Spanish skills. Prior experience with EHR systems and insurance verification is preferred in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• Healthcare front office, medical reception, call center, or patient registration experience preferred.
• Experience with electronic health records (EHR) systems preferred.
• Knowledge of medical terminology and insurance verification is a plus.
• Strong customer service and communication skills.
• Bilingual in English and Spanish is required.

Responsibilities

• Answer incoming calls professionally and assist patients with questions.
• Schedule, reschedule, and cancel patient appointments.
• Register new patients and verify insurance information.
• Collect copayments and process payments.
• Maintain accurate patient records in the EHR system.
• Coordinate with clinical staff to ensure smooth patient flow.
• Provide excellent customer service over the phone and at the front desk.

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

Join our mission of delivering high quality healthcare!

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• Base Pay $19.00 - $22.00 / Hour
• Relocation Expense Covered No
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone] ext. 1112

Description

Call Center Duties

• Answer incoming calls professionally and assist patients with questions and concerns.
• Schedule, reschedule, and cancel patient appointments.
• Respond to appointment inquiries and provide accurate information regarding clinic services.
• Route calls to the appropriate departments or healthcare personnel.
• Make appointment reminder calls and follow up with patients as needed.
• Document all calls and patient interactions accurately.
• Maintain a courteous and professional telephone presence.
• Handle a high volume of incoming calls while maintaining excellent customer service.

Front Desk & Patient Registration Duties

• Greet patients warmly and provide a welcoming check-in experience.
• Check patients in and out for appointments.
• Register new patients and update existing patient demographic information.
• Verify insurance coverage and collect required documentation.
• Review and update patient information, including contact details and insurance information.
• Collect copayments, outstanding balances, and other applicable patient fees.
• Schedule follow-up appointments and provide appointment instructions.
• Maintain accurate patient records in the electronic health record (EHR) system.
• Protect patient confidentiality and comply with HIPAA regulations.
• Assist patients with questions regarding clinic procedures and services.
• Coordinate with clinical and administrative staff to ensure efficient patient flow.

Requirements

• High school diploma or GED required.
• Previous experience in a healthcare front office, medical reception, call center, or patient registration preferred.
• Experience with electronic health records (EHR) systems preferred.
• Knowledge of medical terminology and insurance verification is a plus.
• Strong customer service and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Excellent telephone etiquette and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to handle confidential patient information professionally.
• Bilingual in English and Spanish is required.

Make a Difference. Be the First Friendly Face Our Patients See!

North Texas Area Community Health Centers is seeking a friendly, dependable, and customer-focused Patient Services Representative to join our team!

We are looking for someone who enjoys helping people, communicates effectively, and thrives in a fast-paced healthcare environment. This position plays an important role in creating a positive patient experience by providing excellent customer service both over the phone and at the front desk.

What We're Looking For

We want a team member who is:

• Friendly, approachable, and patient-focused.
• Dependable, punctual, and professional.
• Compassionate and understanding of diverse patient needs.
• A strong team player with a positive attitude.
• Able to remain calm and professional when handling challenging situations.

WHY JOIN NORTH TEXAS AREA COMMUNITY HEALTH CENTERS?

Be part of an organization committed to providing quality, affordable, and accessible healthcare to our community.

Your role makes a difference every day by helping patients access the care they need!

READY TO JOIN OUR TEAM?

North Texas Area Community Health Centers Serving Our Community. Improving Lives. Making Healthcare Accessible.

North Texas Area Community Health Centers is an Equal Opportunity Employer.