Bilingual Front Desk Agent: Warm Guest Experiences

Waterstone Capital Operations LLC; Town of Florida (NY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Inclusive workplace

Job summary

Candlewood Suites is seeking a Front Desk Agent to welcome guests, assist with check-in/check-out, and manage bookings with warmth and efficiency.

You will communicate in English and Spanish, handle payments, and deliver local recommendations while maintaining a smooth front desk operation. A tech‑savvy, organized communicator will thrive in this role.

Join a diverse team committed to an inclusive guest experience and practical, down‑to‑earth service across our properties.

Qualifications

• Clear communication with guests and team members.
• Strong problem-solving to turn issues into positive experiences.
• Fluency in English and Spanish to assist a diverse guest base.
• Comfort with basic computer use and hotel systems.

Responsibilities

• Greet guests with a warm welcome and orient them to the property.
• Process check-ins and check-outs and manage guest payments.
• Acknowledge IHG Rewards Club members and repeat guests.
• Provide local knowledge and personalized recommendations.
• Assist guests with questions and resolve issues promptly.
• Maintain a seamless front desk experience through effective multitasking.

Skills

Communication

Problem-solving

Bilingual English/Spanish

Tech-savvy

Job description

Candlewood Suites is seeking a Front Desk Agent to welcome guests, assist with check-in/check-out, and manage bookings with warmth and efficiency.

You will communicate in English and Spanish, handle payments, and deliver local recommendations while maintaining a smooth front desk operation. A tech‑savvy, organized communicator will thrive in this role.

Join a diverse team committed to an inclusive guest experience and practical, down‑to‑earth service across our properties.