Hotel - FRONT DESK

Waterstone Capital Operations LLC; Town of Florida (NY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Inclusive workplace

Job summary

Candlewood Suites is seeking a Front Desk Agent to welcome guests, assist with check-in/check-out, and manage bookings with warmth and efficiency.

You will communicate in English and Spanish, handle payments, and deliver local recommendations while maintaining a smooth front desk operation. A tech‑savvy, organized communicator will thrive in this role.

Join a diverse team committed to an inclusive guest experience and practical, down‑to‑earth service across our properties.

Qualifications

• Clear communication with guests and team members.
• Strong problem-solving to turn issues into positive experiences.
• Fluency in English and Spanish to assist a diverse guest base.
• Comfort with basic computer use and hotel systems.

Responsibilities

• Greet guests with a warm welcome and orient them to the property.
• Process check-ins and check-outs and manage guest payments.
• Acknowledge IHG Rewards Club members and repeat guests.
• Provide local knowledge and personalized recommendations.
• Assist guests with questions and resolve issues promptly.
• Maintain a seamless front desk experience through effective multitasking.

Skills

Communication

Problem-solving

Bilingual English/Spanish

Tech-savvy

Job description

Job Description

At Candlewood Suites we provide a consistent, reliable, and down-to-earth travel experience. We nail the basics – making sure guests have whatever they need, whenever they need it so they can feel genuinely supported during their stay. A spacious suite to call their own with practical and reliable amenities, we’re all about easy comforts on the road.
Our locations across the Americas are always growing. And we aim to hire colleagues whose easy-going and good natured personalities really shine through to help guests keep their routine and feel at ease while they’re on the road.

Your day to day

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in English and Spanish
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

Company Description

Waterstone Capital is a real estate investment firm that owns and operates a growing portfolio of Hotels and multifamily properties as well as develops commercial and residential assets in a number of markets across the state of Florida.