Front Office Agent

K Hotel Fort Myers LLC; Fort Myers (FL); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts on stays

Advancement opportunities

Cross-training

Stylish work environment

Job summary

Candlewood Suites Fort Myers is seeking a Front Desk Agent to welcome guests, manage reservations, and ensure a seamless stay. You'll handle check-ins/outs, payments, and inquiries with a calm, guest-first approach.

Ideal candidates bring hospitality experience, strong communication, and the ability to multitask in a fast-paced environment. Evening and weekend availability is expected, with opportunities to grow within the team.

Qualifications

• Previous front desk or customer service experience (hospitality preferred).
• Strong communication skills and a calm, solution-oriented approach.
• Familiarity with hotel systems (StayNTouch is a bonus).
• Multitask effectively in a fast-paced environment.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.
• Team-first attitude and a welcoming presence for guests.
• Availability for AM and PM shifts.

Responsibilities

• Greet guests warmly and ensure smooth check-in/check-out.
• Manage reservations, room assignments, and inquiries via phone, email, or in person.
• Handle payments, verify IDs, and maintain accurate PMS records.
• Address guest concerns with empathy and escalate when needed.
• Coordinate with housekeeping & maintenance for room readiness.
• Promote hotel amenities and upsell services when appropriate.
• Maintain a clean, organized, and secure front desk area.

Skills

Front desk experience

Customer service orientation

Strong communication

Multitasking

Shift flexibility

Team player

Problem-solving

Education

High school diploma or equivalent

Tools

StayNTouch

Job description

Description

Join the team that's redefining hospitality. Candlewood Suites blends modern design, smart technology, and personalized service to create a guest experience that's anything but ordinary. We're seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight.

What You'll Do

As a Front Desk Agent, you'll be the face of Candlewood Suites - welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:

• Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Managing reservations, room assignments, and guest inquiries via phone, email, and in person
• Handling payments, verifying IDs, and maintaining accurate records in our property management system
• Resolving guest concerns with empathy and efficiency, escalating issues when needed
• Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Promoting hotel amenities, local attractions, and upselling services when appropriate
• Maintaining a clean, organized, and secure front desk environment

Requirements

What You Bring

We're looking for someone who's sharp, personable, and ready to grow. Ideal candidates will have:

• Previous front desk or customer service experience (hospitality preferred)
• Strong communication skills and a calm, solution-oriented approach
• Familiarity with hotel systems (StayNTouch is a bonus) is a plus
• Ability to multitask and stay composed in a fast-paced environment
• Flexibility to work mornings, evenings, weekends, and holidays as needed
• A team-first attitude and a genuine desire to make guests feel welcome
• Availability for AM and PM shifts

What We Offer

• Competitive hourly pay
• Paid time off and holiday pay
• Health benefits including fully company paid medical, dental and vision
• Employee discounts on hotel stays and amenities
• Opportunities for advancement and cross-training
• A stylish, supportive work environment where your ideas matter