Guest Services Representative

Candlewood Suites - Fairbanks, AK; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Candlewood Suites is seeking a Guest Services Representative to warmly welcome guests, manage check-ins and check-outs, and provide accurate information about our amenities and local attractions.

You will collaborate with housekeeping and maintenance to resolve issues quickly, maintain a clean front desk, and support a smooth guest experience in a fast-paced environment. Pay is DOE.

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Ability to communicate empathetically and resolve inquiries promptly.
• Strong organization to maintain a clean, orderly front desk environment.
• Ability to multitask in a fast-paced setting while meeting guest needs.

Responsibilities

• Welcome guests with a warm smile and ensure smooth check-in and check-out.
• Address guest inquiries promptly with accurate information about amenities and local attractions.
• Resolve guest issues with empathy and efficiency to ensure a positive experience.
• Maintain a clean, organized front desk area reflecting high standards.
• Collaborate with team members to uphold service standards and guest satisfaction.
• Monitor and manage reservations with accurate updates in the system.
• Communicate with housekeeping and maintenance to address guest needs swiftly.

Skills

Hospitality experience

Customer service

Communication skills

Organizational skills

Multitasking

Team coordination

Job description

At Candlewood Suites, we're all about creating memorable experiences for our guests. As a Guest Services Representative, you'll be at the heart of ensuring every visitor feels welcomed and valued. You'll join a team that's been recognized for excellence in guest satisfaction and cleanliness since 2016. We're excited to have someone like you to help us maintain and elevate these standards. You'll handle guest check-ins and check-outs, address inquiries, and provide insightful information about our amenities. Your role is pivotal in maintaining our high standards of service. We offer a supportive environment where your career can thrive, along with competitive compensation. If you're ready to be part of an innovative and inclusive team dedicated to exceptional hospitality, we'd love to hear from you. Pay DOE.

Responsibilities:

• Welcome guests with a warm smile and ensure a smooth check-in and check-out process.
• Address guest inquiries promptly, providing accurate information about our amenities and local attractions.
• Resolve guest issues with empathy and efficiency, ensuring a positive experience for all visitors.
• Maintain a clean and organized front desk area, reflecting our commitment to excellence.
• Collaborate with team members to enhance guest satisfaction and uphold our service standards.
• Monitor and manage reservations, ensuring accurate and timely updates in our system.
• Communicate effectively with housekeeping and maintenance teams to address guest needs swiftly and effectively.

Qualifications:

• Experience in hospitality or customer service roles, ensuring a welcoming and efficient guest experience is preferred but not required.
• Ability to communicate effectively and empathetically with guests, addressing inquiries and resolving issues promptly.
• Strong organizational skills to maintain a clean and orderly front desk area, reflecting our commitment to excellence.
• Ability to multitask in a fast-paced environment, ensuring all guest needs are met swiftly and effectively.
• Proficiency in using communication tools to coordinate with housekeeping and maintenance teams seamlessly.

Compensation: $18 hourly

• Welcome guests with a warm smile and ensure a smooth check-in and check-out process.
• Address guest inquiries promptly, providing accurate information about our amenities and local attractions.
• Resolve guest issues with empathy and efficiency, ensuring a positive experience for all visitors.
• Maintain a clean and organized front desk area, reflecting our commitment to excellence.
• Collaborate with team members to enhance guest satisfaction and uphold our service standards.
• Monitor and manage reservations, ensuring accurate and timely updates in our system.
• Communicate effectively with housekeeping and maintenance teams to address guest needs swiftly and effectively.