Bilingual Front Desk Associate – Guest Services

Texas Hotel MGT; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance Benefits

401K Contribution

Generous Vacation and PTO

Fast Growing Company & Team

Job summary

A leading hotel management company in Houston is seeking Front Desk Agents to provide outstanding guest service. The role involves greeting guests, managing check-ins and check-outs, and addressing guest inquiries and complaints. Candidates should possess strong customer service skills and a friendly demeanor. Bilingual candidates (English & Spanish) are preferred. This position requires a flexible schedule and offers health benefits, a 401K plan, and vacation time after 90 days.

Qualifications

• Strong customer service skills required to assist guests.
• Friendly and outgoing personality to provide a welcoming environment.
• Ability to input data accurately into hotel systems.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Maintain confidentiality of guest information and records.
• Handle guest requests and complaints promptly and effectively.

Skills

Strong Customer Service skills

Friendly, outgoing personality

Ability to accurately and efficiently input information into computer systems

Ability to work cohesively with all hotel team members

Willingness to stand for long periods of time

BILINGUAL (ENGLISH & SPANISH)

Job description

A leading hotel management company in Houston is seeking Front Desk Agents to provide outstanding guest service. The role involves greeting guests, managing check-ins and check-outs, and addressing guest inquiries and complaints. Candidates should possess strong customer service skills and a friendly demeanor. Bilingual candidates (English & Spanish) are preferred. This position requires a flexible schedule and offers health benefits, a 401K plan, and vacation time after 90 days.