Bilingual Financial Services Call Center Pro

Empower Retirement; United States; Vor Ort; USD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition reimbursement

Paid time off

Zusammenfassung

Empower Retirement in the United States is seeking a call center professional to answer retirement plan inquiries from participants, employers and third-party specialists. You will train in a paid program and advance through coaching to support customers over the phone.

This role emphasizes not selling, but educating customers about plan updates, contribution changes, loans and withdrawals. Fluency in English and Spanish is required, and availability for a 40-hour work week with occasional

Qualifikationen

• Associates degree or higher required, or two or more years of customer service experience.
• At least one year of customer service experience if holding an associates degree or higher, or two+ years without.
• Fluency in both English and Spanish.
• Willingness to work overtime as needed and to cover a 40-hour week.

Aufgaben

• Answer incoming retirement plan inquiries from participants, employers and third-party plan specialists.
• Provide excellent call center service without engaging in cold calling or sales.
• Educate customers on plan updates and changes.
• Process contribution changes, loans, and withdrawals, and other general account changes.
• Collaborate with team and clients to ensure accurate information and smooth service.

Kenntnisse

Bilingual English/Spanish

Customer service

Phone support

Communication skills

Ausbildung

Associates degree or higher

Jobbeschreibung

Empower Retirement in the United States is seeking a call center professional to answer retirement plan inquiries from participants, employers and third-party specialists. You will train in a paid program and advance through coaching to support customers over the phone.

This role emphasizes not selling, but educating customers about plan updates, contribution changes, loans and withdrawals. Fluency in English and Spanish is required, and availability for a 40-hour work week with occasional