Bilingual Spanish Customer Service Pro – Retirement (Hybrid)

Manulife; United States; Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability coverage

Retirement savings plan

Paid time off

Job summary

Manulife is seeking a Customer Service Professional for the US Retirement Participant Center. The role handles inbound calls from 401(k) participants, providing account details, processing transactions and changes, and assisting with online navigation.

Hybrid schedule requires in-office presence three days a week (Tue, Wed, Thu) in Eastern time. Candidates should be fluent in English and Spanish, possess 2+ years in customer service, and demonstrate strong communication and multitasking within a

Qualifications

• Fluency in English and Spanish is required.
• 2+ years of customer service experience in a high-volume environment.
• Strong verbal and written communication skills.
• Ability to guide customers through online tools and apps.
• Organized, detail-oriented and able to multitask.

Responsibilities

• Deliver exceptional customer service on 30–40 inbound calls daily.
• Process retirement account transactions and changes.
• Explain plan information and options clearly to participants.
• Guide participants through forms and required documentation.
• Propose client-focused solutions and resolve issues at first contact when possible.
• Maintain knowledge of policies and service standards; meet KPIs.

Skills

Bilingual EN/ES

Customer Service

Communication

Digital navigation

Multitasking

Education

Post-secondary education

Industry certification (assets)

Job description

Manulife is seeking a Customer Service Professional for the US Retirement Participant Center. The role handles inbound calls from 401(k) participants, providing account details, processing transactions and changes, and assisting with online navigation.

Hybrid schedule requires in-office presence three days a week (Tue, Wed, Thu) in Eastern time. Candidates should be fluent in English and Spanish, possess 2+ years in customer service, and demonstrate strong communication and multitasking within a