Bilingual Financial Credit Specialist – On Site

Apoyo Financiero Inc.; San Jose (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401(k) Retirement plan

Paid holidays

Paid vacation days

Job summary

Apoyo Financiero, Inc. seeks success-driven customer service team players for its San Jose Blossom Hill branch. No prior financial services experience is required; we provide complete training in credit, financial education, and responsible credit history management.

This is an on-site opportunity with real internal growth. Ideal candidates are bilingual English/Spanish with experience in sales or customer service, strong phone presence, and the ability to explain information clearly.

Qualifications

• Sales and collections experience preferred.
• Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
• Service-oriented and able to resolve customer concerns professionally.
• Strong phone presence; comfortable with high call volume.
• Bilingual (English/Spanish).
• Strong numeric/data accuracy; computer proficiency (typing speed 40 wpm minimum).
• Self-motivated with a strong desire for professional growth.
• Open to ongoing coaching and committed to becoming an expert in consumer credit.
• High School diploma required; College preferred.

Responsibilities

• Collections Management: Manage daily outreach via calls and messages to negotiate payment agreements and follow up on commitments.
• Campaigns and Prospecting: Execute renewal campaigns, manage leads, and schedule appointments with clients.
• Customer Service: Use active listening to identify client needs and deliver effective solutions.
• Administration and Operations: Support log control, maintain office order, and perform general administrative tasks.

Skills

Sales experience

Customer service

Bilingual EN/ES

Phone presence

Confidentiality

Attention to detail

Education

High School diploma

College preferred

Tools

Typing 40 wpm

Computer proficiency

Job description

Apoyo Financiero, Inc. seeks success-driven customer service team players for its San Jose Blossom Hill branch. No prior financial services experience is required; we provide complete training in credit, financial education, and responsible credit history management.

This is an on-site opportunity with real internal growth. Ideal candidates are bilingual English/Spanish with experience in sales or customer service, strong phone presence, and the ability to explain information clearly.