Bilingual Financial Credit Specialist (On-site)

Apoyo Financiero Inc.; California; On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid holidays

Vacation days

Sick days

Bereavement leave

Training & leadership development

Internal growth opportunities

Job summary

Apoyo Financiero, Inc. seeks success-driven customer service team players for on-site roles in San Rafael. Training will prepare you to become a Financial Credit Expert, with growth opportunities within a stable financial company.

Ideal candidates have 1+ year of customer service, sales or call center experience, and are bilingual in English/Spanish. The role emphasizes education, respectful service, and a strong commitment to community financial well-being.

Qualifications

• General requirements include sales and collections experience preferred.
• Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
• Bilingual (English/Spanish) and strong communication skills.
• Able to explain information clearly, professionally, and respectfully.

Responsibilities

• Collections Management: Manage daily outreach via calls and messages to negotiate payment agreements and follow up on commitments.
• Campaigns and Prospecting: Execute renewal campaigns, manage leads, and schedule appointments with clients.
• Customer Service: Use active listening to identify client needs and deliver effective solutions.
• Administration and Operations: Support log control, maintain office order, and perform general administrative tasks.

Skills

Sales experience

Customer service

Bilingual English/Spanish

Phone presence

Data accuracy

Self-motivated

Coaching/Development

Education

High School diploma

College degree preferred

Tools

Typing 40 wpm

Job description

Apoyo Financiero, Inc. seeks success-driven customer service team players for on-site roles in San Rafael. Training will prepare you to become a Financial Credit Expert, with growth opportunities within a stable financial company.

Ideal candidates have 1+ year of customer service, sales or call center experience, and are bilingual in English/Spanish. The role emphasizes education, respectful service, and a strong commitment to community financial well-being.